Cookies Policy

We take the privacy of our customers and website users very seriously and take great care to protect your information. Royal Mail’s Privacy Policy, which tells you how we handle personal data, can be found here

Cookies and this website

"Cookies" are small text files that are placed on your computer or phone by your web browser at the request of the websites that you visit. Cookies are used to make websites work more efficiently or more conveniently, as well as provide information to the site's operators.

What cookies does this site set?

This site sets the following cookies:

PHPSESSID: A temporary cookie used to help the programming code of this website maintain settings/information for users as they move from page to page during a "session" of web browsing. The cookie is removed less than half an hour after the session finishes. The cookie only stores the ID number of the session, no private information is sought or retained.

DMCS: If you choose to opt-in to "Remember me on this computer" a semi-permanent cookie is used to help this website remember your choice for the next time you sign in. The cookie is removed after a week. The cookie only stores an encrypted reference number, no private information is sought or retained.

cookie_ok: If you choose to accept cookies this cookie is used to help this website remember your choice for the next time you visit this site. The cookie only stores a reminder of your choice, no private information is sought or retained.

Google Analytics: Cookies named "__utma","__utmb","__utmc" and "__utmz" are used by Google Analytics. Google Analytics is software provided by Google to website operators to help them measure the visitor traffic to the site. The information they track is anonymous and is not used to identify individuals. You can find out more about Google's usage of information here

Add This: May be used to ease sharing with social networking sites. Add This may collect certain anonymous information on your visit to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. To learn more about this behavioural advertising practice, you can visit www.networkadvertising.org. You can find out more about Add This usage of information here and you can Opt Out here.

How do I remove cookies?

If you do not wish to have cookies on your computer or phone you can choose to remove them, and/or to block them altogether. You can read more about cookies and how to manage them here

What to do if you do not want to receive details of offers

Please be assured, you are under no obligation to buy anything, however, if you prefer not to be contacted either by us or any of our commercial partners, you can opt out by clicking the relevant boxes on the screen upon which you provide information or by writing to us by mail or email. You can change your mind at any time by contacting us or by accessing the My Account area of this web site.

Please note, if you do opt out of receiving information, we and/or our commercial partners will be unable to keep you informed of new services, products, events or special offers that may interest you.

Updating and correcting information

You may correct your personal information by email or by changing your profile on our website. Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes. Please note that your Stamp Image Store account is separate to any other Royal Mail Group account(s) you may hold (such as Royalmail.com or Parcelforce.com accounts).

How to contact us

If you would like any further information about your Stamp Image Store account or have any questions about our service, you can Media Storehouse directly

Telephone: 0203 286 0822

Send us an email via the feedback form

Details of how to request a copy of personal data, which may be held by Royal Mail, can be found in Royal Mail’s Privacy Policy

Security of information

We take the security of your personal information seriously. When you submit your credit card details, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.


We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.

Changes to this policy

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security, privacy and cookies policies. Accordingly we recommend that you check this page periodically in order to review our current policies.


European Store

British Store

American Store

Australian Store
© Royal Mail Group Ltd - All Rights Reserved 2018
Orders made through stampimagestore.royalmail.com are fulfilled by Media Storehouse Ltd.®
☎ Media Storehouse® UK 0203 286 0822         ✉ Email
Media Storehouse can only assist with Image Store enquiries, for all other Royal Mail enquiries please call ☎ 0345 774 0740 (UK) instead
Facebook Twitter RSS Feed